Help Desk Services

My Help Desk Agent:

My Help Desk Agent provides your customers with IT support, and dedicated customer care representatives, without the high costs associated with providing an in-house helpdesk.

Setting up helpdesk facilities, maintaining and training a team of operators and managers is expensive and is a real cost that lowers your bottom line on a daily basis; while, outsourcing is viewed as a deductible business expense.

In addition to providing a knowledgeable alternative for your business, outsourcing your helpdesk allows you to focus your attention on your core business.

Bottom Line:

You attract customers/partners
We help you retain them, by providing dedicated customer support

In order for our customers to get the solution that has made MHDA one of the Top Help Desk providers around, we at MHDA have a team of professionals who constantly strive to provide the highest quality solutions. This dedication and commitment to customer service and exceeding our client’s goals and our customer’s expectations helps us to build and retain long-term credible customer relationships, consistently and cost-effectively, across what is increasingly becoming the most popular communication channel – The Internet.
We integrate and apply all the components of a
dedicated helpdesk and call center to provide the
most cost-effective and efficient support.
My Help Desk Agent (MHDA) operates a dedicated call-center for live help and advice regarding issues ranging from website navigational support, internet and device connectivity, and other computer-related queries to general product information and customer support. We have live experts working 8am-6pm CT. Our telephone service is comprised of dedicated high-speed phone lines (VOIP) equipped with rollover back-up.

Our experience with clients in the past has shown that My Help Desk Agent services enjoy an extraordinarily high customer satisfaction rating and experience for over 20 years.
Our Helpdesk Team

Our helpdesk services team is comprised of qualified customer service and support specialists, software trainers, computer specialists and engineers with diverse backgrounds required to provide relevant technical support to customers. Currently the area of operations revolves around website navigation and troubleshooting, diagnostics, Software, Hardware, installations and setup with a focus on providing dedicated support.

Our experience with clients in the past has shown that My Help Desk Agent services enjoy an extraordinarily high customer satisfaction rating.

Helpdesk Services Available for your Customers:

  • Remote Diagnostics and Repair
  • Technical Support
  • Internet Connectivity Support
  • Website Navigational Assistance
  • Managed Product Information and Support
  • Installation, Setup and Repair
  • Training for Software, Hardware and Internet
  • Troubleshooting
  • Diagnostics
  • Virus and Malware removal
  • Computer Tune-Ups
  • Maintenance
  • Customer Care
  • Crisis Resolution
  • Hardware and Software recommendations
  • and More

Benefits Include:

  • Greatly reducing operating costs
  • Improving operations
  • Enhancing your company’s service
  • Greatly reducing your workload